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168. , .. / / .. // . 2000. 5. . 92111.

169. . / . . ;

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. . .. .. . . : , 2005. 232 .

170. : [ . ] / .. [ .]. . : , 1999. 448 .

171. , .. / .. .

. : , 2000. 276 .

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176. Harrington, H. Poor Quality Cost / H. Harrington. New York and Basel Milwaukee: Marcel Dekker, Inc. & ASQC Quality Press, 1987.

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McGrawHill, 1964.

178. Lewis, R. Total Quality in Higher Education / R. Lewis, D. Smith. Debray Beach, Florida: St. Lucie Press, 1994.

179. Shewhart, W.A. Economic Control of the Quality of Manufactured Product / W.A. Shewhart. New Jersey: van Nostrad Company, 1931 (Repub lished by ASQC in 1980).

180. Feigenbaum, A.V. Total Quality Control / A.B. Feigenbaum. New York: McGrawHill, 1983.

....................................................................................... 1. ....... 1.1. ..................................... 1.1.1. ........................................................................ 1.1.2. , ... 1.2. ................. 1.2.1. .............................................................................. 1.2.2. ............. 2. ....................................... 2.1. ........................................................................ 2.1.1. ....... 2.1.2. .............. 2.1.3. ......................... 2.1.4. ...................................... 2.1.5. , .............................. 2.1.6. , ................. 2.2. . 2.2.1. .............................................. 2.2.2. .............................................................. 2.2.3. ................................................ 2.2.4. ......................................................... 2.3. , .................................................. 2.3.1. , ............................................................................... 2.3.2. , ........................................................................... 2.4. ........................... 2.4.1. ............................ 2.4.2. ............. 2.4.3. 2.4.4. ........... 2.5. ..........................................

3. .....................................................................................

3.1. .......... 3.2. 3.3. . 3.3.1. , ........................................................ 3.3.2. ........ 3.3.3. , ..... 3.3.4. ................. 3.3.5. .

3.4. ............................................. ............................................

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